Returns & Exchanges Policy

We want you to love your TINKR tools and supplies as much as you love your DIY projects. But if something didn’t quite work out, we’re here to help.

Eligibility for Returns:

You can return any unused item within 30 days of delivery for a full refund.

  • Item must be unused, undamaged, and in original packaging

  • All accessories must be included

  • Items marked as final sale or non-returnable cannot be returned

  • Gift cards and downloadable items are not eligible

How to Start a Return:

  1. Email us at orders@shoptinkr.com with your order number and reason for return.

  2. We’ll respond with a prepaid shipping label (if applicable) and instructions.

  3. Pack your item securely and drop it off at the designated courier.

  4. Once received and inspected, we’ll initiate your refund.

Note: Shipping fees (if any) are non-refundable unless the item arrived damaged or incorrect.

Refunds:

  • Refunds are processed to your original payment method.

  • Please allow 5–7 business days after inspection for the refund to reflect in your account.

  • We’ll notify you via email once your return is processed.

Exchanges:

Need a different item or color? We offer free exchanges within 30 days:

  • Contact us to start the exchange process.

  • Exchanges are subject to availability.

  • If your item is out of stock, we’ll process a refund instead.

Damaged or Defective Items:

If your order arrived damaged, please email us at orders@shoptinkr.com within 72 hours of delivery with photos of the damage so we can make it right.